500bet takes the protection of your personal data seriously. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it secure.
500bet ("we", "us", "our") operates a trusted online betting and gaming platform for users in Bangladesh and other countries. This Privacy Policy ("Policy") applies to our website, mobile app, and all related services.
We comply with the GDPR (General Data Protection Regulation) and applicable international data protection laws. 500betBy creating an account or using the services of -, you agree to this Privacy Policy.
This policy clearly sets out what types of data we collect, why we collect it, how long we retain it, and how you can stay in control of your information. If you have any questions, please get in touch.
In plain terms: We only collect the information needed to provide you with a better service. Selling your data is not our business — delivering betting services is.
500bet Two types of data are collected — what you provide directly and what is automatically gathered during your use of the platform.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity-Related | Full name, date of birth, NID number | Age Verification & KYC |
| Contact Information | Phone number, email address | Account Communications |
| Financial Information | BKash/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser type, OS | Security & Fraud Prevention |
| Usage Data | Betting history, game logs, session duration | Service Improvement |
| Location Data | Country, city (IP-based) | Ensuring Legal Compliance |
What We Do Not Collect: We do not collect your full card number, passwords (except in encrypted form), or any sensitive personal information without your consent.
500bet Information is collected in the following ways:
Your data is used only for the specific purposes listed below. 500bet Never uses your data for unrelated purposes.
500bet Your data is never sold. However, in the limited circumstances below, certain information may be shared with specific third parties:
500bet Various types of cookies are used on the website and app. Cookies are small text files stored on your device that help enhance your experience.
You can block or delete cookies at any time through your browser settings, though some services may become limited as a result.
We do not retain your data indefinitely. Each type of data has a defined retention period:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Financial Transaction Records | Minimum 7 years (legal obligation) |
| KYC Documents | 5 years after account closure |
| Betting & Game Logs | 3 years |
| Customer Support Conversations | 2 years |
| Cookies & Session Data | After session ends or a maximum of 1 year |
Once the retention period expires, data is securely deleted or anonymized.
Under GDPR and applicable international data protection laws, you have the following rights over your own data. 500bet Fully respects these rights:
The right to know what information we hold about you and to obtain a copy of it.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your data under certain conditions ("right to be forgotten").
A request to temporarily suspend processing of your data without deleting it.
The right to receive your data in a machine-readable format and transfer it elsewhere.
The right to object to your data being used for marketing or profiling purposes.
To exercise your rights: Email us at [email protected] or reach out via live chat. We typically respond within 30 days.
500bet Industry-leading technology is used to protect your data. Our security framework includes:
500bet-'s services are strictly for users aged 18 and above. We do not knowingly collect information from minors.
If you believe a minor is using our platform, please contact us right away.
500bet This Privacy Policy may be updated at any time. When changes are made:
For any privacy-related questions, requests, or complaints, please contact our Data Protection team:
Regulatory Complaints: If you are not satisfied with our response, you have the legal right to file a complaint with the relevant data protection authority in your country. We fully respect this process.
500bet's Privacy Policy is not just words on paper — it is actively enforced. Every feature is built with your data protection in mind.
Every transaction and piece of personal data is protected with 256-bit SSL/TLS encryption. No third party can intercept your data in transit.
International GDPR standards are followed. Where your data goes and why is communicated openly and transparently.
500bet never sells your personal data to third parties. Your data belongs to you — that is the principle we stand by.
You can request deletion of your data at any time. We do not retain any information beyond what is legally required.
An independent cybersecurity team audits our systems annually. Any vulnerabilities identified are addressed immediately.
Our support team is available 24/7, seven days a week, to help with any privacy-related questions.
Our strict privacy policy and advanced security technology protect you at every step. Join today and enjoy the experience with complete peace of mind.
By registering, you agree to our Privacy Policy and Terms & Conditions